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Hercla Digital Solutions data privacy policy

Version 2026-10-17 · in force from 2026-10-17

Draft: pending legal review

This text is a draft and has not been reviewed by a lawyer yet.

Data controller

Hercla Digital Solutions (Palm Springs, United States) is the controller ("responsable del tratamiento") of the personal data you leave on its Llyner page. You can reach it by phone at +1 5613964210 or on WhatsApp at +1 561 396 4210.

Data processor

Llyner (llyner.com) provides the technology of this page and processes the data on behalf of Hercla Digital Solutions, only to provide the service and following its instructions. Llyner does not sell your data or use it for its own advertising.

What we collect

When you place an order, request an appointment or leave a message: your name, your email address and your phone number.

In an order, also the delivery address and the notes you write; in an appointment, the date and time you chose and your note; in a message, what you write.

What you write in the page's chat and an identifier of the conversation, so the chat can follow it while you have it open.

Only if you accept it in the page's notice, how the page is used (taps and scrolling), measured with Microsoft Clarity; what you read and type stays hidden. If you do not accept, nothing is recorded.

If you subscribe to the newsletter: your email and, if you give it, your name.

We do not ask for sensitive data. This page is not aimed at minors.

What we use it for

To handle your order: confirm it, prepare it, deliver it or have it ready, charge it, and email you how it is going.

To handle your appointment: confirm, change or cancel it and send you the invitation.

To answer your messages and requests.

So the chat's assistant can answer you: what you write is sent to an artificial intelligence provider (OpenAI), which uses it only to produce the answer.

Newsletter: to email you Hercla Digital Solutions's news and offers, if you subscribed and confirmed.

Your authorization

By continuing with an order, an appointment or a message you accept this policy and authorize the processing of your data for the purposes above. We keep the date and the version of the policy you accepted.

Subscribing to the newsletter is a separate authorization, given by ticking the box and confirming your email. You can withdraw it at any time with the "Unsubscribe" link in any email.

How long we keep it

For as long as it is needed to handle what you asked for and to meet the business's legal obligations (for example, the accounting of a sale). Then it is deleted.

Your rights

As the owner of the data you may: know, update and correct it; ask for proof of the authorization you gave; learn how it has been used; revoke the authorization or ask for it to be deleted when there is no legal or contractual duty to keep it; access it free of charge; and file complaints with Colombia's Superintendence of Industry and Commerce (SIC).

How to exercise them

Use the "Exercise my rights" form on this page: your request goes straight to Hercla Digital Solutions. You can reach it by phone at +1 5613964210 or on WhatsApp at +1 561 396 4210.

Inquiries are answered within 10 business days and claims within 15 business days of being received. If that is not possible, we will tell you why and when you will have the answer (up to 5 more business days for an inquiry and 8 for a claim).

Before filing a complaint with the SIC you must have made the inquiry or claim to the controller.

Security

The data travels encrypted (HTTPS) and is stored on servers with restricted access. Only Hercla Digital Solutions and the Llyner staff who provide the service can see it.

Changes and version

If this policy changes, we will publish the new version here with its date. This is the version of October 17, 2026, in force from that day.

Applicable law: Colombia's Ley 1581 de 2012 and Decreto 1377 de 2013 (compiled in Decreto 1074 de 2015).